Delete your account

This page explains how to delete your InnerAscent account (operated by Moblers) and the personal data associated with it. You can request deletion even if you have uninstalled the app.

Email us at info@moblers.com with the subject line InnerAscent account deletion request.

Please include:

• The email address used for your InnerAscent account (if any)
• Your nickname in the app (if you remember it)
• A clear statement that you want your account and associated data deleted

We will verify ownership of the account before completing the request.

1. Open InnerAscent and sign in.
2. Go to Profile.
3. Open Privacy controls.
4. Choose Delete my data and confirm.

This permanently deletes your local data and synced recovery data tied to your account, then signs you out.

When your deletion request is completed, we delete your InnerAscent account and associated user data, including where applicable:

• Profile and account identifiers (nickname, linked sign-in)
• Email address used for the account
• Journal entries, step writing, meeting logs, and similar recovery content you created
• Personal meetings and attendance records stored for your account
• Cloud backups and sync data for your account
• Push-notification tokens and related device tokens for your account

We may retain limited information when required for legitimate reasons such as security, fraud prevention, accounting, or legal compliance (for example, records of a completed deletion request or transaction/subscription records required by payment platforms). Retained data is limited to what is necessary and is not used to restore your InnerAscent account.

In-app deletion is immediate for data on your device and for synced data we control. Web email requests are typically completed within 30 days after we verify the request. We will confirm by email when the deletion is complete.

Deleting your InnerAscent account does not automatically cancel a subscription billed through the App Store or Google Play. To stop future charges, cancel the subscription in your store account settings as well.

Questions about account or data deletion? Email info@moblers.com. See also our Privacy Policy.